Thank you for choosing Togetn. We want your plush toys and cute accessories to arrive safely and quickly. This policy explains how we process, ship, and deliver your order, along with protection and support details.
- Order Processing
All orders are processed and carefully packed within 1–3 business days (weekends and holidays excluded).
Once your order ships, you will receive a confirmation email with a tracking number to follow your delivery.
During busy sales, holidays, or high-demand periods, processing time may extend to 3–5 business days. We work hard to ship all orders as soon as possible.
- Estimated Delivery Times
Delivery times depend on your location and the shipping carrier. All times are estimates and not guaranteed.
United States: Standard 5–8 business days | Expedited 3–5 business days
Canada: Standard 7–12 business days
United Kingdom: Standard 6–10 business days
Australia: Standard 7–14 business days
European Union: Standard 6–12 business days
Other International Destinations: Standard 8–18 business days
Delays may occur due to carrier issues, customs checks, weather, or local logistics. Togetn is not responsible for these delays. - Shipping Costs
Shipping fees are calculated at checkout based on your location, package size, and shipping method.
Any free shipping offers will be clearly shown on Togetn at the time of purchase.
- Optional Shipping Protection (Powered by SEEL)
We offer optional Shipping Protection at checkout to keep your plush items safe during delivery.
This protection covers:
Lost packages
Items damaged during transit
Theft after confirmed delivery
If you add protection, you can file a claim directly through the SEEL portal using your Togetn order number.
Important notes:
Shipping Protection is optional.
Without protection, your order is covered only under the carrier’s standard liability.
Claim approval follows SEEL’s terms and conditions.
For claim help, contact us at: support@togetn.com
- Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees set by your country.
These charges are the customer’s responsibility and are not included in your order total.
Togetn is not responsible for customs delays or fees.
- Tracking Information
Once your order ships, you will receive a tracking number.
Please allow up to 48 hours for tracking updates to appear in the carrier’s system.
- Address Accuracy
You are responsible for providing a correct and complete shipping address.
If an order is returned due to an incorrect address, you may be charged additional fees for reshipment.
- Lost or Delayed Packages
If your order does not arrive within the estimated delivery window, contact us at support@togetn.com with your order number.
We will work with the carrier to investigate and assist you promptly.
If you have any questions about our shipping policy, please contact us anytime at support@togetn.com.